You already have people in the markets another team can't reach.
What we noticed
Energy Systems has trained engineers in 29 markets, used almost only for repairs and warranty work. Enterprise Services says it can't reach customers in 14 of those same markets.
Sources: DOC-262 · DOC-371 · 1 quoted interviews · 2 numbers with their arithmetic
Where this came from
We looked at this from both sides: what the documents record, and what people inside the company say.
Two sources, laid over each other
Only the documents show thisThe documents say
One team has service people in 29 markets. Another team's plan lists those same markets as too expensive to enter.
4 documents · 2 teams
The people say
Almost nobody inside has connected these two facts. The field teams don't know the other business wants in.
203 people mentioned the wider pattern · 7 businesses
“I have no reason to talk to that unit. Different targets.”
What the two together tell us
This one came from the data first. The interviews explain why nobody spotted it: no shared targets, so no shared conversations.
The data shows it clearly, but nobody inside has named it. Often because nobody owns it.
What it would be worth
Two kinds of value. What the company gains, and what changes for the people doing the work.
What it's worth to the company
29
Markets already covered
Listed as unreachable in another team's plan.
What it's worth to the people
Field teams get more to do with the trips they already make.
- More value from the same visits, not more visits.
- Service people see their work matter beyond their own unit.
- A second team stops paying to enter markets you're already in.
Extra travel needed
None
The people are already there.
Why we noticed it
We put one team's map on top of the other's. They overlap in exactly the places each team calls a gap.
- Engineers in 29 markets
- 14 of them called under-served by another team
- No shared scheduling or commercial model
Same pattern in 3 documents · 2 teams
Why it could matter
Reaching 14 markets through people already there costs far less than building presence from scratch.
People you already pay for could reach customers you currently can't.
What we don't know yet
- Whether those engineers have spare time at all.
- How revenue would be split between two teams.
The question
Do these engineers have time to spare, or are they already full?