Where we are
Day 34 of 90
We found 7 patterns worth looking at more closely.
Month 1
doneSee
Documents + people.
Month 2
nowUnderstand
Patterns + evidence.
Month 3
Act
Decisions + ownership.
Day 90
Measure
Day 1 next to Day 90.
Every finding has a status
Notice. Understand. Act. Learn.
Nothing is allowed to sit here as an interesting insight forever. Each finding moves, or we say why it stopped.
Noticed
Something appeared.
Looking closer
HEWEN is gathering more information.
Confirmed
There is enough evidence for leadership to look at it.
Action agreed
The company decided to do something.
In progress
The change is happening.
Measured
HEWEN checked what happened afterwards.
The same delay described in four locations
17 people, independently, without knowing each other.
ConfirmedTwo teams building the same thing
Neither knew about the other. Now one path.
Action agreedA capability only one unit uses
Two other teams are testing it now.
In progressA process people work around instead of using
Mentioned in three regions. We're gathering more.
Looking closerKnowledge sitting with one service team
Appeared last week. Too early to say more.
NoticedA customer question nobody owns
Owner assigned in month 2. Checked again on day 88.
Measured
Listening windows
A few short questions. Three times in 90 days.
We are not looking for who said it. We are looking for what the company is trying to tell us.
Week 2
Five short questions. Open answers. Everyone in scope.
Week 6
Follow-up questions, written from what came back the first time.
Week 11
A short check: did anything change where you work?
- What makes your work harder than it needs to be?
- What works really well in your team that other teams could learn from?
- What does your team know that other parts of the company probably don't?
- Where do you regularly work around a process instead of using it?
- If you could ask leadership to look closely at one thing, what would it be?
How we handle answers
Answers are read for patterns, not for individual performance. Nobody's manager gets a list of who said what. Findings only leave this page when several people, in different places, describe something similar.
HEWEN also writes follow-up questions from what came back the first time, so the second round is more specific than the first.